Refund Policy
OUR COMMITMENT
A fair and transparent process.
At Houmark, we are committed to providing high-quality financial education and professional development programs. We understand that circumstances may change, and we have established the following refund policy to ensure a fair and transparent process for all our learners.
BY TYPE OF PROGRAMME
1. General Online Courses and Digital Programs
Refund Window: You may request a full refund within 14 days of your initial purchase, provided that you have not accessed, downloaded, or consumed a significant portion of the course materials.
Access Condition: Once you have logged in, accessed the learning portal, or downloaded proprietary course materials (such as PDFs, templates, or recorded lectures), the course is considered "consumed," and you will no longer be eligible for a refund.
2. Instructor-Led and Live Cohort Programs
Cancellation by Learner: For live, scheduled, or cohort-based programs, you may request a full refund up to 14 days before the official start date of the program.
Late Cancellation: Cancellations made within 14 days of the program start date are not eligible for a refund. However, you may request to defer your enrollment to the next available intake or transfer your registration to another eligible participant (subject to administrative approval).
3. Corporate and Executive Learning Solutions
Refunds, cancellations, and rescheduling for customized corporate training and executive learning engagements are governed by the specific terms outlined in your organization's service agreement or contract with Houmark.
4. Program Cancellations by Houmark
In the unlikely event that Houmark must cancel or significantly reschedule a program, all enrolled participants will be notified immediately and offered the choice of a full refund or a transfer to a future intake.
5. HOW TO REQUEST A REFUND
How to request a refund.
To initiate a refund or deferment request, please contact our support team at admin@houmarkacademy.com with your full name, registration details, and the reason for your request.
Approved refunds will be processed and credited back to the original method of payment within 7-14 business days.
Approved refunds are credited back to the original method of payment within 7-14 business days.
NOTE
Administrative fees or payment gateway processing fees may be deducted from the final refund amount where applicable.
Need to request a refund or deferment?
Write to admin@houmarkacademy.com with your full name, registration details and the reason for your request.